At Burford Solutions, we offer a wide range of outsourcing advisory services to help you make a smooth transition to outsourcing and to undertake other types of business transformation.
Every business is different and so we take a tailored approach to every project, based on your requirements and individual circumstances.
We can help you with:
Let us remove the complexities of selecting an outsourcing partner. Our tried and tested selection methodology will simplify and accelerate your approach to identifying the best outsourcing partner for your requirements. We cover all major outsourcing functions and our extensive network could open your doors to a myriad of commercially beneficial services – suiting a whole range of companies from SME to the larger corporations.
In addition to identifying UK partners we also provide practical assistance to the selection of global delivery partners. These companies can deliver high quality services whilst at the same time capturing labour arbitrage benefits. Often companies will see the off-shoring option as a “silver bullet” to secure cost benefits in isolation. In reality, our expertise will help you to understand and more fully appreciate what can and cannot be successfully off-shored by location. This critical aspect can easily be overlooked, resulting in the detrimental effect to the customer experience with the associated damage to the brand.
Debt is a specialist subject requiring experience in segmentation, strategies, negotiation and a different approach to customer service to achieve acknowledgement and viable payment plans. Our approach is to review your operating models to ensure the right mix of pre-emptive policies and smart outbound approaches to maximising collections with the right levels of ethical treatment of customers who are in arrears. Additionally, we will help with linking collections approaches to vulnerability.